At Romanlust, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return and exchange policy below. This policy applies to products purchased directly from our website.

1. General Return Guidelines

*Eligibility: We accept returns and exchanges on most products within 30 days from the date of delivery.

*Condition of Items: All returned items must be unused, in their original packaging, and in resellable condition. Items that have been opened or used cannot be returned due to health and hygiene reasons, unless the item is defective.

*Non-returnable Items: The following items are non-returnable:

*Personal care items (e.g., adult toys, lots, etc.)
*Sale or clearance items
*Gift cards

Please be sure to check the product details for specific return information.

2. How to Request a Return or Exchange

To initiate a return or exchange, please follow these steps:

1.Contact Us: Email us at [Insert contact email] with your order number, the item(s) you wish to return or exchange, and the reason for the return.

2.Approval: Once we receive your request, we will review it and provide instructions for returning the item(s). If your return is approved, we will send you a return authorization (RA) number.

3.Ship the Item(s): After receiving the RA number, package the item(s) securely in the original packaging, including all accessories, and ship it back to the return address we provide.

3. Return Shipping Costs

*Return Shipping: You will be responsible for the return shipping costs, which are typically $10 - $20 USD for standard shipping. For international returns, the average shipping cost is between $20 - $50 USD, depending on the shipping carrier and location.

*Exchanges: If you are exchanging an item, the shipping cost for the new item will be covered by you. However, we will waive the cost of shipping if the exchange is due to an error on our part (e.g., wrong item sent).

4. Refunds

*Processing Time: Once we receive the returned item(s) and inspect them, we will process your refund. Refunds will be issued to the original payment method used for the purchase.

*Restocking Fees: In some cases, a restocking fee of up to 15% may apply to returned items that are not defective or damaged.

*Refund Amount: Refunds will exclude the original shipping charges, unless the return was due to an error on our part.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. We will provide you with a prepaid return label and send you a replacement or issue a full refund, depending on your preference.

6.Exchanges

We offer exchanges for damaged, defective, or incorrect items. If you would like to exchange an item for a different size, color, or product, please contact us for assistance. The item you wish to exchange must be in its original, unused condition.

7. International Returns

Since we ship from China to the United States, the return shipping costs can vary. Please be aware of the following:

*Return Shipping: You are responsible for return shipping costs. The cost of return shipping typically ranges between $20 - $50 USD, depending on your location.

*Return Timeframe: International returns may take up to 10 - 14 business days to be processed due to customs and international shipping.

*Customs and Duties: Any customs duties, taxes, or other fees associated with the return shipment are your responsibility.

8. Contact Us

If you have any questions about our return and exchange policy, or if you need assistance with your return, please contact us at:

*Email: [Insert contact email]

*Phone: [Insert phone number]

*Address: [Insert physical address]

9. Changes to this Policy

We reserve the right to update or change this Return & Exchange Policy at any time. Any changes will be posted on this page, and we encourage you to review this policy periodically.